Frequently Asked Questions

Everything you need to know about shopping with Severin.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.

Which payment methods do you accept?

Severin accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How can I change or cancel my order?

If you need to modify your order, please email us within 2 hours of placement. Once an order has reached the processing stage, we are unable to make changes.